Unit 4 — Hotel Jobs and Responsibilities

In general, hotel staff can be placed into three different categories: administration, guest services and support staff.

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Vocabulary Builder Activity

Students will learn the following key terms and phrases:

Administration Bedroom Capacity Cashier Chef de partie Guest Housekeeper Lunch Maid Receptionist Valet
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Reading Activity: Hotel Staff Positions and Responsibilities

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Staff positions in a hotel can vary greatly depending on the type of hotel. In general the staff can be placed into three different categories: administration, guest services and support staff. Administration positions range from managers to secretaries. Guest services are the staff that care for the guests directly e.g. maids, waiter/waitress and cooks. Finally, the support staff look after the hotel…
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Multiple Choice Activity

Students will be able to select the best match between unit terms and their definitions.

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Listening Comprehension Activity

Students will be able to listen to short audio clips in English and then spell them correctly.

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Speaking Practice Activity

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I was very cross when the manager informed me that the valet had scratched my car, but then the manager assured me that the valet would be paying for the damage from his wages.
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When arriving at the hotel, the receptionist greeted us with a big smile and asked the porter to take our bags to our room.
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The maid brought my wife and me a lovely afternoon tea, which included the most delicious scones I have ever tasted.
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Writing Practice Activity

Improve your formal and informal writing skills with guided essay questions and professional correction.

  • What factors need to be taken into account when choosing staff for a hotel?
  • Compare the benefits of having flexible staff (able to work in different departments of the hotel). Why is this important?
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