Unit 13 — Health and Safety

One of the most important aspects of working in a hotel is being prepared for correct health and safety procedures.

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One of the most important aspects of working in a hotel is knowing about correct health and safety procedures to reduce the risk of accidents and if an accident happens how to perform basic first aid. Most hotels have compulsory basic health and safety training for all employees. During these training sessions, employees learn how to use the items in the first aid kit by practicing treatment of…

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The health and safety training offered by the hotel was inadequate and as a result the staff were not able to cope with the problem.
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There are a lot of procedures in place to help with the prevention of accidents.
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The receptionist was in charge of making sure that all guests were present at the assembly point.
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  • What things can you find in a first aid kit? Can you explain what they are used for?
  • Have you ever given first aid to anyone? What happened?
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